Job Vacancy: Enterprise Customer Success Associates Wanted for Employment
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| Enterprise Customer Success Associate |
Our company stands at the forefront of innovation in logistics
and supply chain management, harnessing the power of cutting-edge AI technology
to streamline operations and drive efficiency. Committed to transforming the
industry. We offer a suite of core services designed to optimize every
aspect of the supply chain.
As an AI-driven Supply Chain and Logistics Company, our mission
is the efficient and cost-effective movement of goods for businesses at the
lowest possible costs to end consumers. We have optimized 500,000+ deliveries,
delivered 20,000+ tonnes, managed 2000+ vehicles, and launched operations in
five countries, including Kenya, Tanzania, Zimbabwe, Uganda and Zambia. Some of
our customers include Twiga Foods, Chandaria Industries, Simbisa Brands and
ShopZetu
Our Capabilities
- AI-based
Route Optimization: Leta.io's advanced algorithms analyze vast amounts
of data in real time, identifying the most efficient routes for shipments.
This not only reduces transportation costs but also minimizes delivery
times, elevating customer satisfaction.
- Demand
Forecasting: Leveraging AI-driven predictive analytics, Leta.io
assists businesses in accurately estimating demand trends. This enables
proactive decision-making, reducing excess inventory costs and ensuring
products are available when and where needed.
- Warehouse
Automation: Leta.io's AI-enhanced systems optimize warehouse
management, from inventory allocation to order fulfilment. This results in
reduced operational errors, shorter lead times, and increased order
accuracy.
- Risk Management: Through data-driven insights, Leta.io assesses potential risks in the supply chain, allowing proactive mitigation strategies. This ensures continuity even in the face of unexpected disruptions.
Who We Are Looking For
As an Enterprise Customer Success Associate, you will play a
pivotal role in our organization. Reporting directly to the CS Manager, you
will be responsible for fostering exceptional customer relationships, setting
joint KPIs with clients to measure the success of our products and services,
and ensuring a high level of customer satisfaction. This role is tailored for
someone with a deep understanding of the supply chain and logistics industry,
and it requires building and leveraging relationships within this space.
Detailed Job Description and Expectations
As an Enterprise Customer Success Associate, you will be expected to:
- Cultivate Strategic Customer Relationships: Develop and nurture strong relationships with enterprise-level customers, understanding their unique needs, challenges, and goals within the supply chain and logistics sector.
- Strategic
KPI Setting: Collaborate with clients to establish joint Key Performance
Indicators (KPIs) that align with their business objectives, and
proactively track and communicate progress towards these metrics.
- Industry
Expertise: Demonstrate a comprehensive understanding of the supply chain
industry, staying updated with the latest trends, challenges, and
innovations in logistics, last-mile delivery, and transportation
management platforms.
- Customer
Advocacy: Serve as a dedicated advocate for customers, ensuring their
voices are heard throughout the organization. Act as a bridge between
customers and our internal teams to relay feedback, challenges, and
feature requests.
- Onboarding
Excellence: Lead the onboarding process for enterprise clients, conducting
user requirements analysis, facilitating site visits, and delivering
comprehensive training sessions.
- Product
Enhancement: Collaborate closely with the technology team, providing
valuable insights from customers that contribute to the continuous improvement
of our product offerings.
- Sales
Alignment: Work in tandem with the Sales team, focusing on cross-selling
and upselling opportunities while maintaining a retention-centric
approach.
- Industry
Insights: Provide internal recommendations based on industry trends and
customer feedback, contributing to the strategic direction of our products
and services.
- Collaborative
Teamwork: Foster a culture of collaboration within the team and across the
entire customer lifecycle, ensuring seamless communication and knowledge
sharing.
- Adaptability
and Leadership: Embrace additional responsibilities and initiatives as
assigned by the VP of Sales & CS and the CS Manager, showcasing your
adaptability and leadership skills.
Qualifications
- A bachelor's degree in a relevant field (sales, IT, marketing) is preferred, with an
advanced degree being advantageous.
- 4+
years of experience in customer success, sales, or related roles, with a
strong focus on enterprise-level engagement.
- Proven
track record of successfully setting and achieving joint KPIs with
enterprise clients.
- Extensive
network and relationships within the logistics and supply chain industry.
- Exceptional
interpersonal skills with the ability to build rapport and communicate
effectively at all levels.
- Solution-oriented
mindset with the ability to creatively solve complex problems.
- Exemplary
time management and organizational skills.
- Outstanding
communication and presentation abilities.
- Capacity
to remain composed under pressure and think critically to devise effective
solutions.
- Enthusiasm
for acquiring new technological knowledge and a willingness to immerse
yourself in understanding the intricacies of our offerings.
Benefits
- Great Salary and other benefits
- Medical Insurance (After 3 Months)
Must-Have Qualities (Non-Negotiables)
- 4+
years of working experience in customer success in B2B enterprise Logistics
or Supply Chain.
- Candidate
needs to have a network in the logistics space and a strong understanding
of the supply chain industry.
- Experience creating and managing relationships with decision-makers