Job Vacancy: SME Customer Success Associates Wanted for Employment

 Job Vacancy for SME Customer Success Associates 

Customer Success Associates

Here is another opportunity to live and work in Nairobi, Kenya in a young AI-driven Logistics and Supply Chain Management Company. Interested and qualified candidates are encouraged to apply 

About Our Company

Leta.io stands at the forefront of innovation in logistics and supply chain management, harnessing the power of cutting-edge AI technology to streamline operations and drive efficiency. Committed to transforming the industry, Leta.io offers a suite of core services designed to optimize every aspect of the supply chain.

As an AI-driven Supply Chain and Logistics Company, our mission is the efficient and cost-effective movement of goods for businesses at the lowest possible costs to end consumers. We have optimized 500,000+ deliveries, delivered 20,000+ tonnes, managed 2000+ vehicles, and launched operations in five countries, including Kenya, Tanzania, Zimbabwe, Uganda and Zambia. Some of our customers include Twiga Foods, Chandaria Industries, Simbisa Brands and ShopZetu

Our Capabilities:

1. AI-based Route Optimization: Leta.io's advanced algorithms analyze vast amounts of data in real time, identifying the most efficient routes for shipments. This not only reduces transportation costs but also minimizes delivery times, elevating customer satisfaction.
2. Demand Forecasting: Leveraging AI-driven predictive analytics, Leta.io assists businesses in accurately estimating demand trends. This enables proactive decision-making, reducing excess inventory costs and ensuring products are available when and where needed.
3. Warehouse Automation: Leta.io's AI-enhanced systems optimize warehouse management, from inventory allocation to order fulfilment. This results in reduced operational errors, shorter lead times, and increased order accuracy.
4. Risk Management: Through data-driven insights, Leta.io assesses potential risks in the supply chain, allowing proactive mitigation strategies. This ensures continuity even in the face of unexpected disruptions.

Who We Are Looking For

As a customer success associate, you will work closely and report to the Customer Services  Manager to ensure excellent customer service standards, respond promptly and efficiently to customer inquiries and work with other team members to onboard, train and maintain high customer satisfaction levels

Job Description and Expectations

As the Customer Success Associate, you will be required to:

1.       Develop healthy customer relationships to better highlight, evaluate and action customer needs

2.       Act as a customer advocate to promote customer loyalty

3.       Provide robust customer feedback to the technology team on challenges and features

4.       Supporting customers with onboarding including user requirements gathering, site visits and training

5.       Working and collaborating with QA to ensure timely delivery of quality features

6.       Frequently test current products to identify deficiencies and suggest ideas to improve product quality

7.       Stay current on all industry trends related to transport and delivery management platforms within the logistics and last-mile delivery space and provide internal recommendations and customer feedback

8.       Align with Sales around cross-selling and up-sell and focus on selling with a retention focus

9.       Foster collaboration within the team and across the customer lifecycle

10.   Any other responsibilities that may be assigned to the employee by the VP- Sales & CS and/or the CS Manager

Qualifications

• A hands-on experience in a sales, IT or marketing-related field. An undergraduate degree will be an added advantage.
• 2 + years experience in sales or customer success or service role or department
• Experience working with a last-mile logistics company
• Proactive and willing to go the extra mile.
• Strong Interpersonal skills
• Solution-oriented & creative problem-solving ability 
• Prudent time management
• Well-developed communication and presentation skills
• Ability to stay calm when and think critically
• You enjoy learning new technologies and will roll up your sleeves to learn how things work

Benefits

Great Salary and other benefits

Medical Insurance (After 3 Months)

Non-Negotiables

• Minimum 2 years working experience in a startup, ideally in logistics or fintech

• Prior experience in fulfilment, onboarding, sales, IT or marketing-related fields.

• Proactive and willing to go the extra mile.

 How to Apply

Interested applicants should send their detailed and current CVs via email to recruitment@steepleglobal.com