Job Vacancy for SME Customer Success Associates
Customer Success Associates |
Here is another opportunity to live and work in Nairobi, Kenya in a young AI-driven Logistics and Supply Chain Management Company. Interested and qualified candidates are encouraged to apply
About Our Company
Leta.io stands at the forefront of innovation in logistics
and supply chain management, harnessing the power of cutting-edge AI technology
to streamline operations and drive efficiency. Committed to transforming the
industry, Leta.io offers a suite of core services designed to optimize every
aspect of the supply chain.
As an AI-driven Supply Chain and Logistics Company, our mission is the efficient and cost-effective movement of goods for
businesses at the lowest possible costs to end consumers. We have optimized 500,000+ deliveries, delivered 20,000+ tonnes,
managed 2000+ vehicles, and launched operations in five countries, including
Kenya, Tanzania, Zimbabwe, Uganda and Zambia. Some of our customers include
Twiga Foods, Chandaria Industries, Simbisa Brands and ShopZetu
Our Capabilities:
- AI-based
Route Optimization: Leta.io's advanced algorithms analyze vast
amounts of data in real time, identifying the most efficient routes for
shipments. This not only reduces transportation costs but also minimizes
delivery times, elevating customer satisfaction.
- Demand
Forecasting:
Leveraging AI-driven predictive analytics, Leta.io assists businesses in
accurately estimating demand trends. This enables proactive
decision-making, reducing excess inventory costs and ensuring products are
available when and where needed.
- Warehouse
Automation: Leta.io's
AI-enhanced systems optimize warehouse management, from inventory
allocation to order fulfilment. This results in reduced operational
errors, shorter lead times, and increased order accuracy.
- Risk Management: Through data-driven insights, Leta.io assesses potential risks in the supply chain, allowing proactive mitigation strategies. This ensures continuity even in the face of unexpected disruptions.
Who We Are Looking For
As a customer success associate, you will work closely and report to the Customer Services Manager to ensure excellent customer service standards, respond promptly and efficiently to customer inquiries and work with other team members to onboard, train and maintain high customer satisfaction levels
Job Description and Expectations
1.
Develop
healthy customer relationships to better highlight, evaluate and action
customer needs
2.
Act
as a customer advocate to promote customer loyalty
3.
Provide
robust customer feedback to the technology team on challenges and features
4.
Supporting
customers with onboarding including user requirements gathering, site visits
and training
5.
Working
and collaborating with QA to ensure timely delivery of quality features
6.
Frequently
test current products to identify deficiencies and suggest ideas to improve
product quality
7.
Stay
current on all industry trends related to transport and delivery management
platforms within the logistics and last-mile delivery space and provide
internal recommendations and customer feedback
8.
Align
with Sales around cross-selling and up-sell and focus on selling with a retention
focus
9.
Foster
collaboration within the team and across the customer lifecycle
10. Any other
responsibilities that may be assigned to the employee by the VP- Sales & CS
and/or the CS Manager
Qualifications
- A hands-on
experience in a sales, IT or
marketing-related field. An undergraduate degree will be an added
advantage.
- 2 + years experience
in sales or customer success or service role or department
- Experience
working with a last-mile logistics company
- Proactive
and willing to go the extra mile.
- Strong
Interpersonal skills
- Solution-oriented & creative problem-solving ability
- Prudent
time management
- Well-developed communication and presentation skills
- Ability to
stay calm when and think critically
- You enjoy
learning new technologies and will roll up your sleeves to learn how
things work
Benefits
Great Salary and other benefits
Medical
Insurance (After 3 Months)
Non-Negotiables
- Minimum 2 years working experience in a startup, ideally in logistics or fintech
- Prior experience in fulfilment, onboarding, sales, IT or marketing-related fields.
- Proactive and willing to go the extra mile.